Customer First

The Mozilla Store is owned and operated by the Mozilla Foundation with fulfillment services provided by GatewayCDI. At the Mozilla Store the customer always comes first. It is our goal to make your shopping experience easy and pleasant. If you have any questions or concerns, please do not hesitate to contact us.

If you incur any problems or have any questions concerning merchandise or the status of your order, our customer service representatives are available from 8 a.m. to 6 p.m. CST Monday through Friday.

Mozilla and GatewayCDI will occasionally offer gift certificates at no charge for special promotions and marketing events. GatewayCDI reserves the right to cancel these promotional gift certificates at any time for any reason.

Ordering

To order any product featured on this website, simply add it to your shopping cart, then click "Checkout" to start the process.  You will be required to setup an account if this is your first time here.  This ensures the accuracy and security of your ordering experience.

Sales Tax

Missouri sales tax of 8.241% will be added to all orders shipping within the state of Missouri and 7.25% for orders shipping within California. This includes gift orders.

Shipping and Handling

All orders placed up to 4:00 PM CST will ship the same day following payment verification.

Shipping costs are calculated by the weight of the product and the zone that you are shipping to. You can view the cost on the checkout page before submitting your order. Please be sure to provide a physical address, not a PO box.

All in stock orders placed by 4:00 PM CST will ship the same day following payment verification.

Inventory

We make every effort to keep all items in stock. However, occasionally some items may be temporarily out of stock. If an item is not in stock we will hold your order until all the goods are in stock so we can ship your order complete.  You will be contacted via email if an item is out of stock.

Warranty / Returns

All merchandise is guaranteed for workmanship and quality for one year from date of purchase. If, for any reason, you are not pleased with your order, please return the item. Send your return prepaid via UPS or FedEx. CODs cannot be accepted.  Please note Software CDs can only be exchanged for the same item.

Ship return items to the following address:
Mozilla Store
C/O GatewayCDI
909 N 20th Street
Saint Louis, MO 63106

Shipping charges are not refundable. Refer to the back of the packing slip for more information.  If you have any questions please contact us by using the contact form above.  Be sure to select Warranty / Returns as the subject.  Please include the order number and the item you would like to return.