Customer Service |
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Please
contact The Mozilla Store customer service department with any
comments or service needs you may have about the products sold on
this website or on how to order. Hours of operation are 8:00 am to 6:00 pm CST Monday
through Friday. For Mozilla product support options please visit the Mozilla support website. |
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| Mail: | Mozilla Store c/o GatewayCDI 909 N 20th Street St. Louis, MO 63106 |
| Hours of Operation: | 8:00am - 6:00pm CST, Monday - Friday |
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Customer First |
| The Mozilla Store is owned and operated by the Mozilla Foundation with fulfillment services provided by GatewayCDI. At the Mozilla Store the customer always comes first. It is our goal to make your shopping experience easy and pleasant. If you have any questions or concerns, please do not hesitate to contact us. |
| If you incur any problems or have any questions concerning merchandise or the status of your order, our customer service representatives are available from 8 a.m. to 6 p.m. CST Monday through Friday. Mozilla and GatewayCDI will occasionally offer gift certificates at no charge for special promotions and marketing events. GatewayCDI reserves the right to cancel these promotional gift certificates at any time for any reason. |
| Ordering |
| To order any product featured on this website, simply add it to your shopping cart, then click "Checkout" to start the process. You will be required to setup an account if this is your first time here. This ensures the accuracy and security of your ordering experience. |
| Sales Tax |
| Missouri sales tax of 7.616% will be added to all orders shipping within the state of Missouri. This includes gift orders. |
| Shipping and Handling |
| Please see our Shipping and Handling information page. |
| Inventory |
| We make every effort to keep all items in stock. However, occasionally some items may be temporarily out of stock. If an item is not in stock we will hold your order until all the goods are in stock so we can ship your order complete. You will be contacted via email if an item is out of stock. |
| Warranty / Returns |
| All merchandise is guaranteed for
workmanship and quality for one year from date of purchase. If, for any
reason, you are not pleased with your order, please return the item. Send your return prepaid via
UPS or FedEx. CODs cannot be
accepted. Please note Software CDs can only be exchanged for the same
item. Ship return items to the following address: Mozilla Store C/O GatewayCDI 909 N 20th Street Saint Louis, MO 63106 Shipping charges are not refundable. Refer to the back of the packing slip for more information. If you have any questions please contact us by using the contact form above. Be sure to select Warranty / Returns as the subject. Please include the order number and the item you would like to return. |
